Frequently Asked Questions

1. Is there an age restriction?

2. What payment methods are accepted?

3. Do you offer customization?

4. How long is shipping? Any delays?

5. Is the packaging discreet?

6. Do you provide tracking?

7. Who pays customs/duties?

8. Can you ship worldwide?

9. Do I need to pay for shipping?

10. Can I change my custom options after placing an order?

11. What is the ordering process for a doll?

1. What is your exchange policy?

2. What does NOT count as an “obvious defect”?

3. What should I do if my item arrives damaged?

4. Is there pre-shipment quality control?

1. What materials are used?

2. Are the materials safe?

3. Can I use lubricants?

4. How do I clean after use?

5. Do I need to disinfect?

6. How do I dry and dehumidify?

7. Should I apply powder?

8. How to prevent staining?

9. Any tips for joints and posing?

10. How should I store the doll?

11. What if there are minor scuffs or tears?

12. How to care for heating/voice/vibration features?

13. Can the doll be used for photography/display?

14. How often should I maintain the doll?

15. Can I use condoms?

16. Where can I buy powder?